Privacy policy

  1. Privacy Policy

    1. Introduction

    This Privacy Policy describes how Wren & Bramble collects, uses, stores and protects your personal data when you visit our website or make a purchase.

    If you have any questions regarding this Privacy Policy, you can contact us at:

    Email: contact@wrenandbramble.co

    2. Information We Collect

    Depending on how you use our website and the services we provide, we may collect the following information:

    • First name and surname;
    • Billing address;
    • Delivery address;
    • Email address;
    • Telephone number;
    • Payment information;
    • IP address and information relating to your browser and device;
    • Order history and information relating to your purchases;
    • Preferences and interactions with our website.

    We collect and use personal data only to the extent necessary to provide our services and for the purposes described in this policy.

    3. How We Use Your Information

    We may use your personal information to:

    • Process and fulfil orders;
    • Manage payments, returns and refunds;
    • Provide customer support;
    • Communicate with you regarding your orders;
    • Improve our website, products and services;
    • Prevent and detect fraud, abuse and unauthorised activity;
    • Ensure the security of our website and services;
    • Send promotional communications where permitted by law and based on your consent where required.

    4. Cookies and Tracking Technologies

    Our website may use cookies and similar technologies to:

    • Ensure the proper functioning of the website;
    • Store user preferences;
    • Understand how visitors use our website;
    • Analyse website traffic and performance;
    • Improve the browsing experience;
    • Personalise content and advertising, where applicable.

    You can manage or disable cookies through your browser settings or, where available, through our consent management tool.

    Disabling certain cookies may affect the proper functioning of some features of the website.

    5. Data Storage and Security

    We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure.

    Payment information may be securely processed through third-party payment service providers. Where these services process payment details directly, Wren & Bramble does not store complete card details on its own servers.

    6. Third-Party Services

    To provide and improve our services, we may use third-party providers and platforms, including:

    • Payment service providers;
    • Shipping and delivery services;
    • Marketing and communication platforms;
    • Analytics and statistical services;
    • Shopify and related technology and e-commerce services;
    • Other providers necessary for the operation of our website and the processing of orders.

    These third parties may receive only the information necessary to provide their respective services, in accordance with applicable law.

    7. Your Rights

    Under applicable data protection laws, you may have the right to:

    • Request access to your personal data;
    • Request the correction of inaccurate or incomplete data;
    • Request the deletion of your data where permitted by law;
    • Request restriction of processing, where applicable;
    • Object to certain processing of your data;
    • Withdraw previously given consent where processing is based on consent;
    • Request data portability where provided for by law;
    • Object to direct marketing communications.

    To exercise your rights or obtain further information, you can contact us at:

    Email: contact@wrenandbramble.co

    8. Data Retention

    We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

    • Processing and managing orders;
    • Complying with legal and tax obligations;
    • Managing potential disputes;
    • Preventing fraud;
    • Enforcing our agreements and terms.

    When data is no longer required, it will be deleted or anonymised, except where its retention is required or permitted by law.

    9. Data Transfers

    Some of our service providers may be located outside your country or outside the European Economic Area.

    Where personal data is transferred to other countries, we will take the measures required by applicable law to ensure an appropriate level of data protection.

    10. Protection of Children

    Our website is not specifically intended for individuals who do not have the legal age required to make purchases under applicable law.

    We do not knowingly collect personal data from children without the necessary authorisations required by law.

    11. Changes to This Policy

    We may periodically update this Privacy Policy to reflect changes to our services, practices or applicable laws.

    Any changes will be published on this page. We recommend that you review this policy periodically to remain informed about how we process personal data.

    12. Contact

    For questions regarding this Privacy Policy, the processing of personal data, or to exercise your rights, you can contact us at:

    Email: contact@wrenandbramble.co

    Last updated: 17 September 2026