Shipping Policy

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Orders placed during weekends or public holidays will be processed from the next business day.

Processing times may vary during periods of high demand, promotional periods or in exceptional circumstances.

2. Shipping Methods

We work with shipping partners and couriers to ensure that orders are delivered safely and efficiently.

The available shipping methods, applicable costs and estimated delivery times will be displayed during the checkout process before the purchase is completed.

3. Estimated Delivery Times

Delivery times may vary depending on the destination and the shipping method selected.

As a general indication:

• United Kingdom: 3–7 business days;
• Europe: 5–12 business days;
• International shipments: 7–21 business days.

The times indicated are estimates and do not constitute a guarantee of delivery by a specific date.

Delivery times may be affected by customs delays, weather conditions, public holidays, high shipping volumes or issues relating to the courier.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email, where available.

The customer is responsible for checking shipping updates and providing accurate delivery details during the purchasing process.

5. International Shipping

We may offer international shipping to selected countries.

For international shipments, the customer may be responsible for any customs duties, import taxes, VAT, customs clearance charges or other costs required by the authorities in the destination country, where applicable.

Any customs or tax charges depend on the regulations of the destination country and are outside the control of Wren & Bramble.

6. Incorrect or Incomplete Addresses

We ask you to carefully check that all shipping information is correct and complete before completing your purchase.

Wren & Bramble is not responsible, to the extent permitted by applicable law, for delays, returns to sender or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you have entered an incorrect address, please contact us as soon as possible at:

Email: contact@wrenandbramble.co

We will do our best to assist you, but we cannot guarantee that the address can be changed after the order has been dispatched.

7. Lost or Delayed Parcels

If your parcel is significantly delayed, tracking information has not been updated for an extended period, or the parcel appears to have been lost, please contact us:

Email: contact@wrenandbramble.co

We will work with the shipping provider to verify the status of the shipment and assist you in resolving the issue.

8. Failed Deliveries

If delivery cannot be completed due to the recipient being unavailable, incomplete delivery information or other circumstances attributable to the customer, the courier may make additional delivery attempts or return the parcel to the sender.

In such circumstances, please contact us for assistance.

9. Courier Responsibility

Once the parcel has been handed over to the courier, transit times and delivery procedures may be affected by the shipping provider.

In the event of delays or delivery issues, Wren & Bramble will work with the courier to try to resolve the situation as quickly as possible.

Nothing in this Shipping Policy limits any consumer rights provided under applicable law.

10. Contact

For any questions regarding shipping, delivery or tracking of your order, you can contact us at:

Email: contact@wrenandbramble.co

Our team will be happy to assist you.

Last updated: 17 September 2026