Refund policy
Refund and Returns Policy
At Wren & Bramble, we want to provide you with a safe and reassuring shopping experience. If you are not satisfied with your purchase, you may request a return or refund of your order, subject to the conditions set out below and the rights provided by applicable law.
1. Right of Withdrawal
For purchases made online, customers have the right to withdraw from the purchase within 14 (fourteen) calendar days, starting from the date on which the product is received, in accordance with the applicable legislation governing distance purchases.
To exercise your right of withdrawal, you must contact us within the applicable period:
Email: contact@wrenandbramble.co
Where applicable, the product must be returned in suitable condition, preferably in its original packaging and complete with any accessories supplied.
2. Return Conditions
To help us process your return efficiently, we recommend that you:
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Return the product without signs of use that go beyond what is reasonably necessary to inspect and assess the item.
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Where possible, return the product in its original packaging.
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Include all accessories, manuals, labels and other items supplied with the product.
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Provide your order number or other proof of purchase.
The absence of the original packaging or an accessory does not, in itself, result in the loss of any consumer rights provided by applicable law.
3. Personalised Products
Products made or personalised according to the customer's individual specifications may be subject to specific return conditions where applicable law provides for exceptions.
Prescription lenses made based on the prescription or specifications provided by the customer may be subject to specific conditions.
If you have any questions, please contact us at:
These conditions do not limit the consumer's rights regarding defective, incorrect or non-conforming products.
4. Damaged, Defective or Incorrect Products
If the product you receive is damaged, defective or does not correspond to the item you ordered, please contact us as soon as possible:
Email: contact@wrenandbramble.co
To help us process your request more quickly, please provide:
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Your order number.
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A description of the issue.
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Photographs or videos of the product and packaging, where applicable.
After reviewing your request, we will provide you with the necessary instructions for returning the product and, where applicable, arranging a replacement or refund of the amount paid, in accordance with applicable law.
5. How to Request a Return
To start a return request, please contact us at:
In your request, please include:
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Your order number.
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The name used to place the order.
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The reason for your request.
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Photographs of the product in cases involving damage, defects or a discrepancy with the order.
After receiving your request, our team will provide you with the necessary instructions to complete the return process.
6. Refunds
After receiving the returned product, we may inspect the condition of the item and the reason for the return.
Where a refund is due, it will be processed in accordance with applicable consumer protection legislation and using the original payment method, unless otherwise agreed or required by law.